Return window and conditions

If a tee, crewneck, tote or mug is not quite right, you can request a return within 30 days of the date you received it. To qualify, items must be:

• Unused, unworn and unwashed
• In their original condition and original packaging, with all tags attached

We may ask for proof of purchase, such as your order number or confirmation email.

Approval comes first

Every return must be approved by our support team before you send anything back. Packages returned without prior approval may be refused.

How to return an item

1. Email [email protected] with your order number and the items you want to return.
2. Our team reviews your request and replies within 1–2 business days.
3. Once approved, you receive return instructions and a free prepaid return label.
4. Pack the items securely and drop the package off with the carrier. Keep your drop-off receipt.
5. We inspect the items when they arrive at our warehouse.
6. We issue your refund and send you an email confirmation.

Return shipping costs

Return shipping is free. After approval, we email you a prepaid return label, so you never pay to send an approved return back.

Refunds

• Refunds are processed within 2–5 business days after we receive and inspect your return.
• Refunds go back to your original payment method. Your bank, card issuer or PayPal may need additional time before the credit appears.
• Original shipping charges are non-refundable, except where required by law or where the return is due to our error.
• We do not issue store credit. Refunds always go back to the way you paid.

Exchanges

We do not offer direct exchanges. If you would like a different size or design, return the original item for a refund and place a new order for the one you want. Unsure which size to pick? Our Size Guide can help, or just email us.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email [email protected] within 7 days of receiving it. Please include:

• Your order number
• A short description of the problem
• Clear photos of the item and, if possible, the packaging

We will offer a replacement, a refund or another appropriate solution at no cost to you. If your package appears to be lost in transit, contact us with your order number and we will work with the carrier to investigate.

Items that cannot be returned

• Personalized or custom-made items
• Gift cards
• Digital products
• Personal care or hygiene products
• Final sale or clearance items (if any)
• Perishable goods

Where this policy applies

Vivrantideas sells and ships within the United States only. This policy applies to orders delivered to US addresses. We do not offer warranties, and there are no cancellation fees or deposits on any order. To change or cancel an order before it ships, see our Shipping Policy.